Refunds and Returns

Last Updated: 12th November 2023

Overview

We value your satisfaction and offer a flexible return policy. If you’re not completely satisfied with your purchase, you have 30 days from the date of receiving your order to initiate a return. Contact our customer service team at contact@littlerockofireland.co.uk to start the return process. We’re here to assist you throughout the return procedure.

For a successful return, ensure that the item is unused, in its original condition, and in the original packaging. Items that show signs of wear or damage due to reasons not attributable to our error may not be eligible for return. Our goal is to make the return process as smooth as possible for you, so please adhere to these conditions.

Exemptions

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Sale items
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your returned item is received and inspected, you’ll be notified via email about the approval or rejection of your refund.

If approved, the refund will be processed, and the credit will be applied to your original method of payment within 5 working days. We aim to complete the refund process promptly to ensure a hassle-free experience for our customers.

Late or missing refunds

If you haven’t received your refund within the expected timeframe, please first check your bank account. If the refund isn’t posted, contact your credit card company or bank.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@littlerockofireland.co.uk.

Exchanges

In the rare event that you receive a defective or damaged item, we’re happy to exchange it for the same item. Contact our customer service team at contact@littlerockofireland.co.uk, and we’ll guide you through the exchange process. Our priority is to rectify any issues and ensure you receive a product in perfect condition.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 31 Ann Street, Ballycastle, BT54 6AA or 63 The Promenade, Portstewart, BT55 7AF.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions or concerns about our returns and refunds policy, we encourage you to reach out to us. Contact our team at contact@littlerockofireland.co.uk, and we’ll be happy to address any queries you may have.

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