You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Delivery & Shipping
Orders & Returns
Getting started with Little Rock of Ireland’s online store is easy, and we’re here to guide you through the process.
How do I create an account on the Little Rock of Ireland online store?
To create an account on our online store, simply follow these steps:
- Click on the “My Account” or “Log in” link at the top of the website.
- Fill in the required information, including your name, email address, and a password.
- Review our terms and conditions, and if you agree, click “Create Account.”
- You will receive a confirmation email to verify your account. Once confirmed, your account is ready for use.
Is it necessary to create an account to make a purchase?
No, it is not necessary to create an account to make a purchase. You can shop as a guest without creating an account. However, creating an account offers several benefits, such as a faster checkout process, order tracking, and access to your purchase history.
How do I reset my password if I forget it?
If you forget your password, you can easily reset it by following these steps:
- Go to the login page and click on the “Forgot Your Password?” or “Reset Password” link.
- Enter the email address associated with your account.
- You will receive an email with instructions to reset your password.
- Follow the provided link and enter a new password to regain access to your account.
Can I browse the website without an account?
Yes, you can browse our website and view our product offerings without creating an account. However, creating an account is beneficial for a more personalized shopping experience and to access certain features.
Are my personal details safe and secure on your website?
Delivery & Shipping
Explore our Delivery & Shipping FAQ for essential information on shipping and delivery options at Little Rock of Ireland.
What are the shipping options available for my orders?
We offer a range of shipping options to suit your needs. You can choose from standard shipping, express delivery, and local pickup at our Ballycastle and Portstewart locations.
Shipping costs and delivery times may vary based on your selection.
How long does it take for my order to be delivered?
The delivery time for your order depends on your chosen shipping method and your location. Generally, standard shipping within the UK may take 3-5 business days, while express delivery usually arrives within 1-2 business days.
For more accurate estimates, please check the shipping details during the checkout process.
Is international shipping available, and what are the costs?
Yes, we offer international shipping to a variety of destinations. The cost of international shipping may vary depending on the destination and the size/weight of your order.
To determine the exact shipping costs to your location, please proceed to the checkout page and enter your shipping address.
Can I track my order's shipment?
Yes, you can track your order’s shipment. However, the availability of tracking may depend on the shipping method you choose. For most shipping options, such as express delivery and international shipping, we provide tracking information. Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.
It’s important to note that not all shipping methods may offer tracking, so we recommend selecting a trackable option for added peace of mind. This allows you to monitor the status and location of your order in real-time.
What should I do if my order is delayed or missing?
If you believe your order is delayed or missing, please don’t hesitate to contact our customer support team. We will assist you in tracking your order, investigating any delays, and finding a suitable solution to ensure your satisfaction. You can reach out to us through our Contact Us page or by calling the respective store locations provided on our website.
Dive into our Sales FAQ section for insights on promotions, discounts, and personalised services.
Are there any ongoing promotions or discounts on your products?
Yes, we frequently offer promotions and discounts on our products. To stay updated on our current promotions, visit our homepage, subscribe to our newsletter, or follow us on social media. You can also check the “Sale” section on our website for discounted items.
Do you offer gift wrapping or personalised messages for items?
Absolutely! We offer gift wrapping and personalized messages for items. During the checkout process, you can select the gift wrapping option and include a special message. This allows you to make your gift extra thoughtful and personal.
Are there any loyalty programs or rewards for frequent customers?
At this time, we do not have a loyalty program or rewards system in place for frequent customers. However, we frequently offer promotions and discounts on our products, and we recommend staying updated on our website, newsletter, and social media channels to take advantage of these offers. We appreciate your continued support as a valued customer.
How do I subscribe to your newsletter for updates and offers?
Subscribing to our newsletter is easy. Simply scroll to the bottom of our website and enter your email address in the “Subscribe to Our Newsletter” section. You will receive regular updates on new products, promotions, and exclusive offers directly in your inbox.
Can I purchase gift cards for your online store?
Yes, we offer gift cards for our online store. They make for a perfect gift for friends and family who can then choose their favorite products. You can purchase gift cards in various denominations, and they are delivered via email for convenience. Just head to our Gift Cards section to make a purchase.
Orders & Returns
Get answers to your order and return questions in our Orders & Returns FAQ. We’re here to help you shop with ease at Little Rock of Ireland.
How can I check the status of my order?
To check the status of your order, simply log in to your account and visit the “My Account” section. There, you can access your order history and track the progress of your current orders. You will also receive email notifications with tracking information once your order is shipped.
What is your return and exchange policy?
Our return and exchange policy is designed to ensure your satisfaction. If you’re not completely happy with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please review our detailed return policy on our website for complete information and instructions.
How do I initiate a return or exchange for a product?
Initiating a return or exchange is simple. Just follow these steps:
- Log in to your account and go to the “Order History” section.
- Select the order containing the item you want to return or exchange.
- Follow the provided instructions for returning or exchanging the item. If you need further assistance, feel free to contact our customer support.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or return and provide instructions on the next steps. Your satisfaction is our top priority.
How long does it take to process a return and receive a refund?
Once we receive your returned item, the processing time for your refund may vary but typically takes 3-5 business days. The refunded amount will be credited back to your original payment method. You will receive email notifications to keep you informed throughout the return and refund process.